Internode is a South Australian internet service provider founded in 1991 by Simon Hackett. Despite the other bigger companies, Internode is a trailblazer in terms of internet technology which was displayed when it became the first ISP to introduce ADSL2+ services in Australia through their own DSLAM s using Telstra exchanges. Although Internode basically provides ADSL-based internet access, it also offers various services such as web hosting, VoIP, cable and wireless broadband, and SHDSL.
What Broadband are you looking for?
In December 2011, iiNet bought Internode and acquired its rights for $105 million. Despite the merger, they operate and market each of their products separately. The two companies are even managed separately with Hackett still at the helm of Internode.
With a steady growth over the years since it its inception, Internode is set to grow even more after the merger. To date, Internode has 430 employees, 160,000 subscribers, and 260,000 active services. It has been expected to earn a $180 million profit this 2012. If anything, the merger will cement the status of both companies in the broadband industry.
The Internode Advantage
There are many internet service providers out there for you to choose from, but one of Internode’s defining characteristics is its commitment to its vision of exceeding their customers’ expectation. Being the first to offer ADSL2+ to Australians is just one of their achievements. Another one is introducing IPv6 connectivity to their users even before the IPv6 launch on June of this year. How significant is it in relation to your connection?
In order for your computer or other devices to send and receive information on the Internet, it needs to have a special address called an IP address. IP stands for internet protocol and runs on several versions. Before IPv6 was introduced, most systems are running on version 4 or IPv4 which has been in use for 30 years. So imagine the bulk and the congestion inside the system as more and more subscribers use the Internet.
Observing this situation, Internode launched the use of IPv6 on its system before it was globally launched on June 6, 2012. This meant a great deal for its subscribers with a lot of space and storage to last a long time. This resulted in less traffic and congestion which means less downtime and faster downloads.
Benefits of Using Internode
Aside from being a visionary in the broadband industry, Internode has continued to give the type of service to their customers so that they can have the ultimate virtual experience without hurting their budget. Whatever your interests are - whether it is for your individual or business needs - there is something tailored for you.
This dedication to excellence is evident through the various awards the company has received throughout the years. Some of the most notable awards it has received are the Best ISP Award and the Customer Satisfaction Award. Even polls and surveys made throughout Australia have given a higher percentage on quality service and products.
- Reliable Connection – Affordable plans are useless without network reliability. After updating their system to IPv6, customers are not only promised 24/7 connection, but faster connectivity as well during peak and off-peak hours.
- 24/7 Customer Support Staff – Every company’s backbone is its customer support. If clients know that there is somebody to assist them and answer their queries, they know that the company is not just there to get their money, but to serve them. More so, a good support staff is sometimes difficult to come by these days. Internode has anticipated those needs by providing you and other clients various ways to reach them – by calling them, chatting with them in online forums like Whirlpool, following them on various social networks, and accessing their FAQs. This dedication to customer satisfaction is evident through the various awards the company has received from different award giving bodies.
- Wide Range of Plans – From ADSL2+ to VOiP services, you can easily avail Internode’s products and services anywhere in Australia through their easy sign-up process on a no-success, no charge basis.
- Ultimate Multimedia Experience – Do you like listening to music, or playing games? You can listen to streaming radio stations unmetered. This means that you can enjoy your music and programs without worrying about using up your monthly data allowance. Furthermore, Internode customers can also access the most popular games online unmetered. Therefore, if you are a game enthusiast, you can have all the games you like anytime. Aside from these unmetered services. You can enjoy these services anywhere as Internode continues to add W-Fi spot all over Australia.
Products and Services
More often when you look at the contract terms of a company, what you see is hard to understand information. This sometimes leads you to just signing up without bothering to read the boring information only to be surprised later of high monthly bills.
On the other hand, Internode has made this process easier and more comprehensible to their customers. When you sign up, you will be provided with information that is direct to the point and easy to understand. You can choose between an individual or business plan with a monthly or annual contract.
- ADSL2+ Broadband for Home Use – The products under this category range from bundled to naked broadband. Moreover, they are affordable even to those with a tight budget.
- Easy Broadband: If you are looking for superfast ADSL2+ with a big data allowance of up to 1,000GB, then this is for you. If you opt to bundle it with a phone, you can have it even much cheaper at $29.95.
- Easy Bundle: This comes with a traditional landline with no extra charges for your phone line. You can choose between 30GB to 300GB. This is ideal for those who want to save on phone calls and broadband, not to mention easy payment since your services are consolidated in a single bill.
- Easy Naked: If you just want a broadband connection, then this package is for you. It is also flexible because it gives you the option to have a phone line when you decide to have one much later. The difference between this package and the Easy Bundle is that the phone line has a monthly rental fee of $10.
- Easy Reach: This is similar to Easy Broadband but has a smaller data allowance which range between 5GB and 150GB. This is ideal for light Internet users.
- Broadband for Business – If you have a company, you need a reliable and fast internet connection to get in touch with your clients and suppliers. Internode has 2 broadband plans for those who have businesses, each of them offering some unique features that will fit your business needs.
- Business ADSL2+: When you opt for this, you get high speed internet access through Internode’s international IP address. This package is download counted only and any extra charges are capped taking away any worry of paying too much. Moreover, you are also given your personal IP address backed by a Service Level Agreement.
- Extreme SHSDL: If you want high speed data transmission, then this is the plan for you. This package uses copper wire technology to transmit data at a guaranteed maximum speed of up to 40Mbps.
- Other Services – Aside from broadband, Internode also offers VoIP and web hosting services with the same affordable rate and guaranteed customer service.
Internode, before and after the merger with iiNet, has established itself as one of the market leaders in the broadband industry. From its humble beginnings, it has become a trailblazer in introducing and offering various internet technologies throughout Australia.