TPG Naked ADSL2+ Broadband Plans Frequently Asked Questions
There are many questions that spring to mind when considering Naked ADSL2+ Broadband plans. Here are some frequently asked questions for people considering a TPG Naked ADSL2+ plan. Hopefully, you will find the answers you are seeking.
There are many questions consumers can have when they are interested in obtaining Naked DSL or Naked ADSL. Here are the answers to some of the most common questions.
Top Naked ADSL2+ Broadband Plans
1. What is naked ADSL 2+?
Naked ADSL2+ is a type of Internet service which does not need to go through a telephone line. This means that once you obtain Naked ADSL 2+ service, you can cancel the landline phone which you hardly ever use.
2. Why don’t I need a phone line for this kind of Internet?
When you obtain TPG ADSL2+, TPG will physically transfer your phone line into a ULL line. This line then connects to TPG DSLAM. This way, you can obtain high speed Internet, without the need for a phone line.
3. What kind of speeds can I enjoy on TPG Naked ADSL 2+?
TPG‘s Naked ADSL2+ allows consumers to enjoy speeds of up to 20 Mbps, which is much faster than regular ADSL speeds. Actual speeds will depend upon a number of factors such as the distance of your house from the telephone exchange. 70% of TPG Naked ADSL2+ customers enjoy speeds of between 10 Mbps and 20 Mbps.
4. How does Naked ADSL 2+ work?
Naked ADSL2+ works pretty much in the same way that broadband does, so all you need to do is to configure your broadband modem. The cancellation of your phone line is automatic.
5. Can I keep my old phone number?
No, once you obtain Naked ADSL2+, your phone line becomes a data transfer only line, and loses telephone connectivity. Your telephone service provider is entitled to provide your old phone number to a new customer.
6. Will Naked ADSL2+ affect services running on the phone line?
Yes, it will. Once you connect to Naked ADSL2+, your existing phone line loses the dial tone and becomes a data only line. This means that you cannot use services that require an active telephone line to operate. This includes services such as fax machines, PSTN phones, Back to Base alarm systems, etc.
7. If I don’t have a telephone line with Naked ADSL 2+, then how can I make phone calls?
Once your phone line is disconnected for you to enjoy Naked ADSL2+, you will not have a dial tone on your phone line. In order to make phone calls, once you have TPG ADSL2, you can choose to use a TPG Naked ADSL2+ with VoIP plan. You can also use a mobile phone or another land phone line.
8. Can I obtain TPG Naked ADSL2+?
TPG Naked ADSL2+ can only be obtained by customers living in areas that are covered by the TPG ADSL2+ Network. You can click here to check if your phone line is eligible for TPG ADSL2+ connectivity.
9. How can I register for TPG Naked ADSL2+?
You can register online for TPG Naked ADSL2+ or you can call the TPG sales team on 13 14 23.
10. How long is connection lead time for obtaining Naked ADSL2+?
Depending on the customer’s location, lead time varies from 10 to 20 working days.
11. Can I get TPG Naked ADSL2+ if my phone line is inactive?
At this stage, the answer is no. We may offer this service in the future.
12. Do I need to call Telstra to cancel my existing landline number?
No, you don’t need to. Once you apply for TPG ADSL2, we will conduct a series of connectivity tests and contact Telstra when the time comes to disconnect your line.
13. When will I lose my landline connectivity?
You will be able to use your landline right up till the date when we transfer your line.
14. If I move house, will I be able to transfer my TPG Naked ADSL2+ line?
If you move house, you will need to apply for a new TPG Naked ADSL2+ connection. Connection/disconnection fees may apply.
15. How can I cancel my TPG Naked ADSL2+ service?
You can cancel your TPG Naked ADSL2+ service by giving TPG at least 30 days written notice.
16. Is there an early termination fee if I cancel my service before my contract period finishes?
Yes, there is a pro-rated contract pay out fee of up to $350.
17. What is Naked ADSL2+ with VoIP?
Naked ADSL2+ is a kind of broadband Internet service that does not need a landline phone. This means that once you obtain Naked ADSL2+ you can cancel your costly landline phone.
In order to make phone calls, you might be interested in obtaining Naked ADSL with VoIP.
VoIP stands for Voice over Internet Protocol. This is a new technology which allows users to make phone calls over an Internet line. VoIP converts the voice signal data from a telephone connection into digital signals which travel through the Internet line. These signals are then converted back into voice signals at the other user’s end. So essentially, VoIP allows users to send and receive voice signals (i.e. telephone conversations) over an Internet line. Typically, VoIP services cost only a fraction of regular telephone costs.
With TPG’s Naked ADSL2+ with VoIP plans, customers can enjoy super-fast Internet speeds as well as low cost telephone services. In addition, customers receive a DID number so that they can receive calls from friends and family.
18. What is a “DID number”?
DID stands for Direct In Dial. It is a phone number that is assigned to TPG Naked ADSL2+ VoIP customers, so that their friends and family can call them. The format of this number is the same format as regular phone numbers, that is in the format of <area code> <8 digit number>. This DID number is assigned to TPG Naked ADSL2+ VoIP plan customers for free.
19. What are the advantages of using TPG Naked ADSL2+ VoIP services?
There are many advantages to using TPG Naked ADSL2+ VoIP services.
These include:
- Not having to pay expensive land line rental any more once Naked ADSL VoIP is installed
- Being able to enjoy huge savings thanks to the newest Telephony technology
- Being able to receive phone calls from friends and family and receiving a new phone number
- Enjoying a low cost alternative to traditional landline phone services.
20. What are the differences between TPG Naked ADSL2+ and TPG Naked ADSL2+ with VoIP plans?
Both of these plans offer ADSL 2+ speeds. Once you choose to install either of the plans, your phone line will be disconnected. If you choose the TPG Naked ADSL2+ plan, you will need to make other arrangements for telephony, such as using a mobile phone or another landline number. If you choose the TPG Naked ADSL2+ with VoIP plan, you can make low cost phone calls via the Internet, and also enjoy incoming phone calls through the DID number which is assigned to you.
21. Instead of being assigned a new DID number, can I choose to bring my old number across?
Unfortunately, at this stage you cannot bring your old number across. TPG will assign you a new phone number after registration.
22. Can I choose my new phone number?
Unfortunately, at this stage customers are unable to choose their own numbers. TPG will randomly assign a DID number to you upon registration.
23. When will I be able to start using the VoIP service and my new DID number?
Once payment has been received for your plan, you will be assigned your new DID number. Once your Naked ADSL 2+ service is active, you will need to verify that your router is configured correctly for both Internet and VoIP usage. Once you have done so, you will be able to use your new VoIP service.
24. Will Internet throttling affect VoIP call quality?
Internet speed throttling should not normally affect VoIP call quality. However, if the connection is under heavy usage, you may experience some drops in call quality.
25. How does the call quality compare with that of a traditional landline phone?
Under ordinary conditions, the quality of the call is comparable with that of traditional PSTN or landline phone services. Naked DSL VoIP call quality may be affected under certain circumstances dependant on the quality and speed of the customer’s ADSL connection. Disturbances to the customer’s ADSL service can affect the quality of VoIP phone calls. If the customer is simultaneously running several programmes which require high bandwidth usage, the call quality may be compromised.
26. Is the TPG network based locally or overseas, and how does the location affect customers?
The TPG network is based locally – this allows for great voice quality on Naked DSL VoIP services.
27. Do you own or lease the infrastructure used, and how does this affect customers?
TPG owns both the Naked ADSL2+ and the VoIP networks, which allows us to offer great quality service to customers.
28. What are the call rates like?
TPG’s VoIP call rates are very competitive – TPG’s Naked DSL VoIP is a low cost, high quality service. Please visit our website for a complete list of all the call rates.
29. Will making VoIP calls affect my broadband usage limits?
When you use VoIP to make phone calls using your broadband connection, the VoIP router sends packets of data over the Internet in order to transfer your voice. TPG will count this usage towards your monthly broadband usage quota. As a rough rule of thumb, 10 minutes of conversation over your VoIP line will consume 0.6 Megabytes of data. An average household makes about 1000 to 2000 minutes of phone calls per month, so this equates to roughly 60 to 120 Megabytes of usage.
30. How can I make a phone call using the TPG VoIP Telephone Service?
Making a phone call using the TPG ADSL2 VoIP service is very simple.
To call a local number, you can simply dial the 8 digit phone number.
For interstate or long distance phone calls, you need to dial the area code followed by the 8 digit phone number.
To call a mobile phone within Australia, you can dial the number directly. For example, if the number is 0422 888 888, you simply dial 0422 888 888.
To call an international destination, you need to dial 0011, the country code, the area code and then the local phone number. For example, to call the number 7777 7777 in London, you need to dial 0011 4420 7777 7777.
31. Can I use the TPG VoIP telephone service to make phone calls if I lose power?
No, it is not possible to make VoIP calls if you lose power. It is very important that your router has power for you to be able to make and receive calls via the telephone handset connected to your VoIP router.
32. Can I call emergency services using my Naked ADSL2+ VoIP service?
Yes, Naked ADSL2+ VoIP service does support calls made to 000 or other emergency service phone numbers. .
It is important to keep in mind that Naked ADSL VoIP services are not a substitute for standard PSTN connections. TPG recommends that customers have access to a standard PSTN connection in order to call 000 and other emergency services.
33. What are Free Minutes?
TPG Naked ADSL2+ VoIP plans come with 500 free VoIP call minutes every month. For more details please check the pricing page.
34. What types of calls can be made using the Free Minutes?
The Free Minutes can be used to make local calls and STD calls to or within the following Australian Capital Cities: Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney.
Free Minutes cannot be used to make international calls or to call mobile phones.
35. How are the call times for calls made using Free Minutes calculated?
The call times for calls made using Free Minutes are calculated as: a minimum call time of 10 minutes followed by increments of 1 minute. So a 1, 3 or 8 minute call will be calculated as being 10 minutes in duration, but a 13 minute call is charged as being 13 minutes long.
36. Will unused Free Minutes roll over to the next month?
No, unused Free Minutes do not roll over to the next month.
37. What happens if I make a call outside of the Free Minutes?
The TPG VoIP phone rates will apply to any calls made outside of the Free Minutes. TPG will debit the customer’s credit card by $20 after successful registration. This will be used as pre-paid call credit to cover any calls made outside of the Free Minutes. You can visit our rates page to learn more about the call rates.
38. How are the TPG Naked ADSL2+ VoIP call charges calculated?
Calls made using the Free Minutes
Each call made using the Free Minutes is charged at an initial increment of 10 minutes, and thereafter in increments of 1 minute. So a 1, 5 or 8 minute call will be charged as 10 minutes but a 13 minute call will be charges as being 13 minutes long.
National calls to landlines
National and local calls to landlines are charged at the flat rate displayed on the rates page.
Call to Australian mobile phones
Calls to mobile phones within Australia are charged in 1 second increments, from the time of connection. The rate for such calls in displayed on the TPG Rates web page. Calls are rounded up to the nearest cent.
International calls
Calls to international countries are charged in 1 minute increments, with the minimum call charge being 10 cents. The rates for calls made to international destinations are displayed on the TPG Rates webpage. Please note that the rates for calls to international mobile phones differs from the rates for calls to international landline phones.
39. What equipment is necessary to enjoy the TPG Naked ADSL2+ with VoIP plans?
To use the TPG Naked ADSL2+ with VoIP plans, you will need to have an ADSL2+ VoIP compatible router. You can purchase one at the time you register.
40. Does my computer need to be turned on for me to make or receive a VoIP phone call?
No, your computer does not need to be turned on for you to be able to make or receive VoIP phone calls. However, your modem and router do need to be switched on and your connection must be active.
41. Can I use my computer while making or receiving a VoIP call?
Yes, you can use your computer while making or receiving a VoIP call. However, your VoIP service shares bandwidth with your Internet service, so if you are using a lot of bandwidth on the Internet, e.g. by downloading a large file while you talk, you may experience deteriorating voice quality for your call.
42. Can I use a Fax machine with the TPG Naked ADSL2+ VoIP plans?
No currently you cannot use a Fax machine with the TPG VoIP services.
43. Can I view my VoIP call usage online?
Yes, you can view your outgoing call usage online. You can simply log into the “Your TPG Account” section on the TPG website (www.tpg.com.au) and go to “Account Management”. Select “Your Account Statement” to view your outgoing VoIP call usage.
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